Summer Bills

Bill credits of $150 for qualified customers are still available. See below for information to apply.

To ease the pain of higher energy bills, Entergy Arkansas is implementing a series of measures to help our residential customers and communities through the high usage summer months, including:

  • All residential customers in Arkansas are eligible for credited late fees and credit card fees.
  • Any late fees and credit card fees assessedby Entergy Arkansas throughout July and August will be credited to the customer’s account through Sept. 30.
  • If you’re paying your bill with a credit card, you will be prompted to pay the convenience fee; however, any credit card fees (processed by payment processing vendors) or late fees assessed will be credited on your account.
  • Organizing employee volunteers to conduct energy efficiency and weatherization events in select neighborhoods.

Entergy Arkansas is expanding corporate contributions by $1.8 million and implementing a series of measures to assist our customers and communities, including:

  • Increasing contributions for bill assistance to The Power to Care. The Power to Care is an Entergy Arkansas program that is administered by the Salvation Army to assist qualified elderly and disabled customers in paying their electric bills. Get more information about the program here and where you can apply here.
  • Providing funds to the Arkansas Community Action Agencies Association to help with bill assistance. Find out where you can apply here.
  • Providing bill assistance to Asset-Limited, Income-Constrained, Employed (ALICE) customers across the state through Arkansas 211. A one-time $150 bill credit will be available for qualifying customers on a first-come, first-served basis beginning at 9 a.m. Tuesday, Sept. 20. For questions about the application process, call the statewide United Way call center by dialing Arkansas 211 or 1-866-486-6983.


    Information on how to apply to receive $150 credit

    Beginning at 9 a.m. Tuesday, Sept. 20, qualifying customers will be able to apply online at entergybillhelp.com for a one-time $150 credit on their utility bill on a first come, first serve basis. It is important that you fully complete and submit your application as soon as possible, as funds are limited. While an applicant may apply on a desktop computer, they must first create an account. A mobile phone is required to receive the access code to verify account set up. Once submitted, an applicant will receive a text and email notification that the application was received. Once the application is reviewed, applicants will receive another text and email notification about the status of the request. Most applications will be reviewed and determined in about 30 days.

    The following documentation will be required to apply for the one-time credit:

    • Photo ID (driver’s license or state-issued ID, passport)
    • One of the following income options for each income earner age 18 or older:
      • First page of 2021 tax return(s)
      • 2021 Form W-2(s)
      • Last paystub(s)
      • Social Security Administration 1099 or 1042S form(s) or benefit determination letters 
    • To qualify, customers must have a total household income of up to 250% of the federal poverty level, as listed in the chart below. Customers are encouraged to visit this website, entergy.com/answers, for the most up-to-date information on bill assistance.

      Eligibility requirements by household size and income:

      Household Size

      250% FPIG Annual Income

      1

      $33,975

      2

      $45,775

      3

      $57,575

      4

      $69,375

      5

      $81,175

      6

      $92,975



  • Working with local community partners to provide support, including grants for fans through Beat the Heat program, and assisting customers with Low Income Home Energy Assistance Programs (LIHEAP) applications. Agencies who have received funding to provide fans for eligible customers are below. Contact them for more information or assistance:
    • Watershed
    • Evangelistic Ministries
    • Blytheville Youth & Kids
    • Ozark Opportunities, Inc.
    • Boys & Girls Club of the Arkansas River Valley
    • Area Agency on Aging of Southeast Arkansas
    • Orlando Reed Sr. Foundation
  • Organizing Entergy Arkansas employee volunteers and contractors to conduct energy efficiency audits and weatherization improvements to select homes participating in our Entergy Solutions program across our service territory.
    • Participating in community events to provide additional support beyond bill relief, such as donating food, back-to-school supplies and haircuts, energy efficiency kits and gift card giveaways.
    • Stay tuned to local media and social media for events in your area.

Understanding Your Bill

We have changed our bill design to help make it easier to understand. To further explore the various charges on your bill, check out this video:
Understanding Your Entergy Bill.


Payment Extension

Qualifying customers who need a few extra days to pay their bill can request an extension using one of the options below.

  • Call 1-800-ENTERGY (1-800-368-3749) and follow our automated response system billing and payment menu.
  • Request an extension through myEntergy.

Deferred Payment Arrangement

Qualifying customers that are experiencing financial hardship may be eligible to take up to four months to pay their current bill and/or unpaid balances. Request a Deferred Payment Arrangement using one of the options below.

  • Call 1-800-ENTERGY (1-800-368-3749) and follow our automated response system billing and payment menu.
  • Select Deferred Payment on the Entergy Mobile App.
  • Request a deferred payment arrangement through myEntergy.

Level Billing

Level Billing averages your monthly Entergy bill over a rolling twelve-month period, so your bill is around the same amount each month. Choose one of the options below to enroll.  

  • Enroll in Level Billing through myEntergy. 
  • Call 1-800-ENTERGY (1-800-368-3749) to speak with an agent about the program.

Reconnect Fee Quote

We can let you know exactly how much it will cost to reconnect residential service. Call 1-800-ENTERGY (1-800-368-3749).


Deposit Requirements

Entergy customers start using electricity before paying for it, therefore customers requesting new service may be required to make a security deposit.


Bill Payment Assistance

When your income won’t stretch any further, help is available. See below for programs available to assist with your energy costs. 

The Power to Care

No one should have to choose between food or medicine and electricity. But sadly, many of our elderly and disabled neighbors living on low or fixed incomes face these choices every day.

Through Entergy's The Power to Care program, local nonprofit agencies are able to provide emergency bill payment assistance to seniors and disabled individuals. 

Click here for a list of Power to Care agencies for Arkansas. 

The LIHEAP Program 

LIHEAP (Low Income Home Energy Assistance Program) is a program that provides money to help individuals with energy bills and other energy-related expenses. LIHEAP is funded through the federal government and works with community action agencies to qualify customers and distribute the funds. For information on how to apply, click here. For a list of LIHEAP agencies, click here.

Homeowner Assistance Fund

The Homeowners Assistance Fund makes available $9.961 billion for states to provide relief for our country’s most vulnerable homeowners. The purpose of the program is to prevent mortgage delinquencies and defaults, foreclosures, loss of utilities or home energy services, and displacement of homeowners experiencing financial hardship after January 21, 2020.

An eligible household is defined as a mortgage holder household in which at least one or more individuals has experienced a reduction in household income, incurred significant costs, or experienced a financial hardship after January 21, 2020; has fallen behind on one or more mortgage loan, property tax, property insurance and/or HOA/condo association payments; and has a household income at or below 150% of the area median or 100% of the median income for the United States ($79,900), whichever is greater. Income thresholds can be found here.

An application for homeowners’ assistance may be submitted by eligible households, and funds will be paid directly to mortgage servicers, property charge payees and utility service providers as applicable.

For more information, visit ArkansasHAF.com.


Other Helpful Programs

Free Tax Preparation

Entergy works alongside community partners to promote the Internal Revenue Service’s Volunteer Income Tax Assistance program. Our IRS-certified volunteers will help make sure you get the full refund you deserve. To find a free tax preparation site near you, visit eitclocations.com.

Weatherization Assistance Program

This federally-funded program run through community action agencies primarily focuses on helping elderly, disabled and low-income residents make their homes more energy efficient. After an energy audit of a qualified resident’s home, the program will pay for installation of the most cost-effective energy efficiency measures. For additional information, visit the Arkansas Department of Energy and Environmental Quality here. Use the following link to find a listing of agencies in your area.

Certified Medical Emergency

This program allows for electric service to be continued for up to thirty days for any qualifying customer whose disconnection would cause a medical emergency. To qualify for this benefit, the customer must provide a medical certificate from a physician. Call 1-800-ENTERGY (1-800-368-3749) to request a form for your doctor to fill out to be returned to Entergy.

Protections against extreme temperatures

  • Hot Weather Rule – Entergy will not disconnect registered elderly or handicapped customers when the temperature is projected to be 95 degrees or greater.
  • Cold Weather Rule – Entergy will not disconnect residential customers when the temperature is projected to be 32 degrees or lower.

Sales Tax Exemption – Registered customers with an annual household income of less than $12,000 are exempted from the sales tax on the first 500 kWh each month. To qualify, a customer will need to fill out a registration form and mail it to:

Entergy
Customer Relations-Arkansas
P.O. Box 551
Little Rock, AR 72203.

Click here for the form.

The form is also available at a local Arkansas Revenue Office or by request to our Customer Service Center at 1-800-ENTERGY.

Landlord/Tenant Agreement – This option is for the protection of customers whose electric service is included with their rental payment. The agreement protects the tenant from disconnection because of the landlord's actions.

Low/Level Use Rate – This residential reduced rate schedule is for customers who use electric service for only basic, essential services. Basic service is defined as annual electricity consumption of no more than 6000 kwh or an average of 500 kwh per month. The other restriction is that the customer's maximum summer consumption is not more than 1.2 times their maximum winter month's consumption. Call 1-800-ENTERGY (1-800-368-3749) to apply.

Life Support Identity Program - We recognize that loss of electric service can be especially difficult for customers with certain medical problems. If a customer or a permanent resident in a customer’s home is on life-sustaining, electrically operated equipment, or needs life-sustaining medical treatment that requires electricity, please call us at 1-800-ENTERGY (1-800-368-3749).

You may be eligible for special payment arrangements based on the receipt of a statement from your physician or health care provider. 

We advise all customers that use medical equipment in their homes to have an emergency plan in case of an electric power outage.  Entergy cannot guarantee uninterrupted power for any customer nor can we guarantee any priority in restoration of power for any customer.  Our goal is to restore service to all customers as quickly and as safely as possible.

Protected Customer – This program is available to residential customers age 65 or older and customers with severe mental or physical impairments that substantially limit their ability to manage their energy costs. For qualified customers registered with this status, Entergy will attempt to make personal contact and explain payment and assistance options in an attempt to avoid service disconnection.

Qualified customers can register by filling out the registration form and mailing it to:

Entergy Arkansas, LLC
Credit and Collections 
5741 Highway 80 E
Pearl, MS  39208

Click here for the form.

The form is also available by request through our Customer Service Center at 1-800- ENTERGY (1-800-368-3749).